Shipping & Delivery Info

Once your order has been confirmed, please allow 1-2 business days for order processing. You will receive a notification when your order has been prepared that provides tracking information. (Check your junk mail!)

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at with your name and order number, or reply to your order or shipping confirmation and we will look into it for you. 

Flat-Rate Shipping: 

We offer $10 flat-rate shipping in Canada via UPS or $15 flat-rate vis Canada Post Expedited. Please provide detailed delivery instructions including contact phone, entry/buzz code, concierge, safe-drop location, etc. 


We offer pick-up at our Hamilton Studio location (249 King Street East) during regular business hours. 


Orders are packed in unremarkable or re-used boxes / packaging with a Spruce logo sticker. We do our best to ensure each item is packed with care and use recyclable or recycled materials. 

Note: our logo appears on exterior packaging. If special packaging is required, please let us know in the notes at check-out.

We are more than happy to gift-wrap :)
Just let us know in notes at check-out. We offer complementary note cards so please provide any message details in notes and/or add special instructions.